Day Pitney firmly believes that “the client knows best” and, to that end, we always welcome their views on how to improve the quality and effectiveness of the firm’s services. The Committee also advises firm personnel on how to engage in client-focused thinking and utilize “client service” best practices to strengthen relationships and collaboration with their colleagues within the firm. Employees who demonstrate excellent service or present good ideas for achieving service goals receive awards in recognition of their contributions. Of course, the efficiencies that we realize from our internal service programs translate into better value for our clients, as well, and better value for our clients drives our continued success. Client service done right is a virtuous circle, and it’s at the heart of everything we do.
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